What you need to know before placing your order:
ALL PRICES ARE IN USD: the exchange rate helps cover our cost of PayPal fees, Website cost, Ravelry fees etc.
We would like to make a few helpful suggestions to ensure a happy shopping experience with us!
Do we take washcloth pattern requests?!
If you are looking for a certain pattern and do not see it feel free to ask for a special request.
CAN I SELL ITEMS I MAKE FROM KWH PATTERNS?!
Absolutely! Anything you knit from our patterns you can sell for yourself our fundraising. All we ask is:
HELP I DIDN'T GET MY ORDER!! WHY?!
You have placed your order and you hear nothing back! Patterns ordered from our site are NOT instant downloads, we receieve a notification from PayPal and then we reply sending the patterns usually within a few minutes to a few hours.
Reasons you won't get your patterns via email:
WHAT DO I DO?!
If you haven't received your patterns within 24 to 48 hrs of your order make sure:
THEN EMAIL US!!! let us know. We are usually pretty quick to respond to orders. Most within minutes to a few hours of order being placed. So if you haven't received yours please email us and we will fix it right away.
Are Refunds Available?!
No, we do not issue refunds. Due to the nature of PDF downloads, we do not offer refunds on digital purchases. You can't "return" a digital file. There are times of course refunds ARE issued: