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Hello & Welcome to Knitwits Heaven. 

    All orders are filled VIA EMAIL ONLY to the email supplied to us by PayPal within 24hrs of order being placed and patterns are in PDF.

HELP I DIDN'T GET MY ORDER!! WHY?! You have placed your order and you hear nothing back for a day or 2! Patterns ordered from our site are NOT instant downloads, we receieve a notification from PayPal and then we reply sending the patterns.

Reasons you won't get your patterns via email:

  1. Email address given to paypal hasn't been updated to your current email.
  2. Your email is blocking incoming emails from our address because of attachment, unknown address etc. Remember if we cannot email you because of spam folders etc we also cannot email you to tell you your order we sent out was rejected or marked as undeleiverable. 
  3. We haven't received notification of your order. This does happen, it's rare but does happen.
  4. We might not be home. There are days or a even weekend we might be away from home an unable to reply to incoming order/emails.

If you haven't received your patterns within 24 to 48 hrs of your order
make sure:
  1. You have a valid email provided to paypal
  2. Your spam/bulk/junk folder isn't set to block us
  3. Add us into your contact list or safe sender list
THEN EMAIL US!!! let us know. We are usaully pretty quick to respond to orders. Most within minutes to a few hours of order being placed. So if you haven't received yours please email us and we will fix it right away.

What you need to know
before placing your order:

We would like to make a few helpful suggestions to ensure a happy shopping experience with us! 

1) Please put knitwitsheaven@gmail.com in your address book, to help ensure delivery of your patterns. That way they won't get sent to your bulk/junk folder, and that attachments are not blocked.

2) Orders received through Pay Pal will be sent to the address supplied by Pay Pal. If you wish to receive patterns at a different email address please send us an email prior to ordering, so we can get them sent to the right address the first time.

3) Patterns are in sent PDF format (PDF files open in a PDF Reader program) via email only.

4) Credit card orders through Pay Pal don't require a Pay Pal account. Simply click the buttons for your pattern selections and once you proceed to the checkout choose "Pay by credit card".

5) Money Order information: We cannot accept Money Grams, international or otherwise, they will be returned upon receipt, and patterns will not be sent. We are sorry for this inconvenience, but we are unable to cash these at our banks or our local postal outlets. Money orders from outside of Canada MUST be International POSTAL Money orders ONLY. No exceptions. 

Ordering Information

Pay by Pay Pal, receive by e-mail:

To purchase any of our patterns just click the "add to cart" buttons for each pattern. After placing an order through Pay Pal, shipment of pattern (s) will not be immediate. Once we receive e-mail notification of payment, patterns will be sent asap. We try to send patterns out as quickly as possible, so your wait won't be too long. Sometimes orders come in late and are not received until the next day. If you have any questions about your order please don't hesitate to send us an e-mail.

Pay by Money Order receive by e-mail:

To purchase patterns and pay by money order you can send us an e-mail to get total of order. We will provide all the details you need to send out your money order. Patterns will be sent upon receiving money order. Money orders from outside of Canada MUST be an International POSTAL money only. 

**Due to the eletronic nature of our patterns we cannot offer a refund**

All patterns here for sale and for free are Copyright to Knitwits Heaven, unless otherwise stated. Do not post anywhere online without permisson. Feel free to sell your finished items, just do not re-sell the pattern or give copies. Please redirect others to our website.

We are constantly improving our service. 

Thank you for shopping with us,

Lisa & Alli